Call Center Customer Service Representative Job at Prairie Consulting Services, Chicago, IL

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  • Prairie Consulting Services
  • Chicago, IL

Job Description

Job Description

Client Services Representative – Investment Banking Office Call Center

Location: Downtown Chicago (Onsite)

Schedule: Monday–Friday | 7:30 AM – 4:00 PM - OnSite 3 days/week - 2 days remote

$20/hr W2 - Contract opportunity - Work and learn in a desired corporate bank office!

We will train you! Prefer some client service experience. Bi-lingual / Spanish is preferred.

A well-established investment banking corporate office in downtown Chicago is seeking a Client Services Representative to support its growing operations team. This is a high-volume, client-facing role that requires professionalism, attention to detail, and strong communication skills.

Key Responsibilities:

  • Answer a high volume of inbound and outbound calls, providing timely and accurate support
  • Log all client inquiries and resolutions using CRM software
  • Perform transactional processing (ACH transfers, stop payments, wire transfers, account maintenance)
  • Troubleshoot and resolve client issues efficiently, offering alternatives when needed
  • Assist retirees in setting up and navigating online applications
  • Support clients with professionalism and patience, especially when dealing with elderly or health-challenged individuals
  • Maintain up-to-date knowledge of internal systems and processes through ongoing training
  • Work both independently and collaboratively within a team setting

Qualifications:

  • Experience in a client servicing environment with back-to-back phone call handling is strongly preferred
  • Strong verbal, written, and phone communication skills
  • Good writing and typing skills
  • Comfortable learning and navigating multiple computer applications
  • Internet-savvy; ability to assist clients with basic online navigation
  • Experience with Microsoft Office, particularly Excel
  • Courteous, patient, and empathetic demeanor – especially when working with an older population
  • Stable internet connection with ability to hardwire into a router/modem for remote work as needed
  • Bilingual in Spanish is preferred

Please submit your resume today for consideration! This role will close quickly!!

Job Tags

Contract work, Work at office, Remote work, 3 days per week, Monday to Friday,

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