Job Description

Our direct end-client a large healthcare insurance provider is seeking to hire a Customer Service Representative to work 100% remote from anywhere in one of the five states NY, NJ, PA, CT OR DE.

Job Title: Customer Service Representative
Duration: 6 months
100% remote from anywhere in one of the five states NY, NJ, PA, CT OR DE.

Job Summary:
Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.

Responsibilities:

• Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
• Review computer systems and/or other reference materials to complete verification process.
• Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
• Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
• Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
• Follow up on unresolved issues in a timely manner, escalating call trends to management.
• Deliver an excellent customer service experience while meeting quality and production standards.
• Perform other relevant tasks as assigned by management.

Qualifications:

• Education/Experience: High school degree or equivalent required. Some college preferred. Some experience in a call center or customer service role within the health insurance industry required.

Skills and Abilities:

• Excellent Customer Service skills including the ability to manage and diffuse irate calls
• Ability to work in a high pressure, fast pace environment
• Keyboarding proficiency
• PC proficiency
• Strong verbal and written communication
• Interpersonal skills (i.e. active listening)
• Investigative and analytical skills
• Ability to multitask
• Time management skills
• Flexibility and adaptability
• Ability to work effectively within a team environment

Benefits:
We offer a competitive compensation package that includes:

• Pay rate: $16.50/HR W2
  • Note: Pay rate will be commensurate with experience.
• Medical for full time employees
• Dental, and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.

Please apply with your interest. You may also reach out to me at abaranwal@alphambe.com
Thank you,
Ashu

Job Tags

Full time, Temporary work, Remote work,

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