Job Description

Clinical Intake Specialist

Join our dynamic team at Synapticure, where you will play a vital role in ensuring our members receive the support they need. As a Clinical Intake Specialist, you will provide essential clinical and administrative assistance, including customer service, scheduling, and coordination with healthcare providers.

Key Responsibilities:

• Manage new patient intake calls to assess member needs.
• Collect brief medical histories and current/past provider details.
• Gather and verify insurance information.
• Schedule and manage appointments in accordance with care team protocols.
• Handle appointment cancellations, no-shows, and reschedules while sending timely reminders.
• Document all member interactions and correspondence accurately.
• Assist in completing FMLA forms as necessary.

Operational Support:

• Collaborate with the care team to complete all visit-related tasks efficiently.
• Request and acquire medical records from health plans and external sources as per established guidelines.
• Ensure that all necessary member forms, including consents and HIPAA forms, are collected and reviewed.
• Conduct eligibility and insurance checks for upcoming appointments.
• Oversee communication tasks including faxing, mailing, and coordinating member resources.
• Utilize care facilitation and scheduling platforms to manage data, document interactions, and communicate with the team and members.
• Generate and disseminate reports as required, supporting member care and operational effectiveness.
• Undertake additional duties to enhance member services and support operations.

Qualifications:

• High School Diploma or equivalent is required.
• Strong knowledge of healthcare operations.
• Preferred experience as a Medical Assistant or similar role.
• Proficient in handling and reviewing medical records.
• Experience in a rapidly evolving work environment.
• Proven ability in managing referrals and care coordination.
• Exceptional communication and interpersonal skills.
• Familiarity with EHR systems, Mac, and Google products.
• Basic knowledge of common medications prescribed.

This is a full-time position with an excellent salary and benefits package, including health insurance. Work from the comfort of your home with all necessary technology provided.

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