Job Description

Field Service Technician As a field service technician in the Richland, WA area you will travel daily to customer sites to install scientific instruments and provide hands on technical support, routine maintenance, troubleshooting, and repair electron microscopes for clients. Field Service Responsibilities: Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications Independently diagnose and repair electron microscopes within the territory Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work Resolve problems with affected instrument or prepare a report of findings and recommendations Consistently exercise discretion and independent judgment in resolving problems Provide on-site technical assistance to troubleshoot and repair equipment Complete and submit field service reports and weekly expense reports Field Service Requirements: An Associate’s degree in engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience Excellent customer service skills Hands-on technical experience with installation and repair of equipment Knowledge of and ability to apply analog, digital, and RF electronics A basic understanding of troubleshooting techniques and approaches A valid driver's license and passport are required Up to 30% overnight travel is anticipated JEOL offers: 2 week training program 401K plan with a match Company car Opportunities for advancement About JEOL: Since 1949, the JEOL legacy has been one of providing solutions for innovation. JEOL positively challenges the world's highest technology, forever contributing to the progress in both Science and Human society through its products. We have 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership. The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America. How to Apply: If you have the desire to work in an industry where your work contributes to progress in science and society, please complete an online application at JEOL USA, Inc. is an Equal Opportunity Employer. Applications from veterans and individuals with disabilities are strongly encouraged. JEOL USA Inc, in an effort to be transparent with applicants about salary and in compliance with various state pay disclosure statements, publishes the following information which is current as of August, 2025. Hourly Minimum: $28.00 - Hourly Maximum $32.00 The base range above represents the low and high end of the JEOL salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition, JEOL provides a variety of benefits to eligible employees including health and dental insurance coverage, life and disability insurance, a 401K plan with company match and contribution, tuition reimbursement, paid holidays, paid sick time, and paid vacation.

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