Job Description

Lead Booking Coordinator (HHG Military Move)

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.

About the Role:

HomeSafe Alliance is seeking an experienced and highly motivated Lead Booking Coordinator to oversee and support the booking team for military household goods relocations. The Lead Booking Coordinator will play a key role in ensuring smooth coordination between agents, haulers, customers, and various departments, while implementing strategies to enhance operational performance. The role supports the booking team and collaborates with the Booking Manager, who handles higher-level concerns and overall team management.

Responsibilities / Duties:

1. Lead and mentor the booking team, fostering a collaborative, service-oriented, and efficient work environment.
2. Manage day-to-day booking activities, ensuring agents, haulers, and customers are serviced in a timely and professional manner.
3. Serve as the primary contact for resolving complex booking issues and escalations within the booking team.
4. Assist in developing and implementing booking strategies to optimize resource allocation and improve customer satisfaction, ensuring operational timelines are met.
5. Collaborate with other departments such as dispatch, customer service, and warehouse management to streamline booking processes and improve workflow efficiency.
6. Support the development of Standard Operating Procedures (SOPs) and process flows for booking operations.
7. Monitor and evaluate booking processes regularly to identify areas for improvement and implement enhancements based on performance metrics.
8. Ensure adherence to all contractual requirements, federal regulations, and company policies, particularly in handling military household goods relocations.
9. Provide regular reports on booking performance to senior management, highlighting key metrics and improvement initiatives.
10. Train and develop booking team members, identifying opportunities for professional growth and skill enhancement.
11. Stay updated on industry trends and technological advancements in booking operations to maintain competitive and efficient processes.
12. Perform other duties as assigned.

Qualification and Skills Requirements:

1. High school diploma, GED, or equivalent required. Preferred undergraduate degree in related field.
2. Minimum 2 years experience in dispatch operations, with at least 1 year in a supervisory or lead role.
3. Must be a U.S. citizen due to contractual requirements.

Technical Skills:

1. Proficiency in booking and logistics management software, with the ability to generate and analyze performance reports.
2. Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating detailed reports and communications.
3. Familiarity with industry-specific software and tools for handling military relocations.

Leadership Skills:

1. Proven experience leading a team in a fast-paced, customer-focused environment.
2. Ability to manage escalations and resolve conflicts efficiently while maintaining strong team morale.
3. Strong strategic planning and organizational skills, with a focus on continuous improvement and operational excellence.

Communication Skills:

1. Excellent written and verbal communication skills, with the ability to communicate complex issues clearly and effectively.
2. Experience liaising with both internal and external stakeholders to ensure seamless booking operations.

Work Hours and Scheduling:

• Flexibility and availability required for shift coverage and on-call support during critical booking periods to ensure smooth operations.

Note: This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required.

Benefits:

• Medical, Dental and Vision Insurance.
• Paid time off (PTO) Three weeks of PTO for newly hired employees.
• 401(k)
• Health and Wellness Programs
• Disability, Life and AD&D insurance
• Employee Support program
• Family Support: Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• TRICARE Supplement Plan
• Voluntary Benefit Plans
• And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

HomeSafe? - Delivering Solutions, Changing the World.

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

We thank you for your service, and for the privilege of serving you in return.

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