Job Description

Job Description

The Tour Coordinator books, confirms, and tracks Asia Pacific timeshare tours from incoming calls from external and internal customers in accordance with approved policies and procedures. Coordinating efforts for direct bookings are managed in conjunction with our partners in Japan. Additionally, to ensure maximization of tour slot availability, The Tour Coordinator coordinates appointments by tour type.

WHY DO TEAM MEMBERS LIKE WORKING FOR US:  

• Salary range 21.00 per hour
• Competitive wages
• HGV Offers Day One Team Member Benefits!
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Recognition Program and Rewards
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. 

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Adhere to protocol standards as established by Hilton Hotels Corp, Hilton Grand Vacations Club and the department Manager  
• Service internal customers (Marketing Representatives, Sales Executives, Sales Galleries and Management) as well as external guests via phone, email and fax 
• On a daily basis, coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to maximize tour slot availabillity in all Asia Pacific (APAC) Sales offices 
• Confirm and document transportation needs as required for tour presentations · Upon the request of Sales management or Sales Gallery personnel, move tours between sales offices 
• Provide quick and courteous assistance to complete the tour booking process in a timely manner 
• Ensure all internal customers adhere to the complex tour rules and special marketing programs in the APAC region. 
• Accurately input tour information (required tour information, promotions, premiums, etc.) into approved systems (VOICE, CHORUS, Eclipse) to complete the sales timeshare tour booking process. Pre-gifted premiums require additional entries and follow up. 
• Demonstrate the ability to be attentive to details while working in a multi-tasking environment that requires constant need for the use of proper coding, extensive follow up, lead corrections and completion of tour feedback forms. 
• Provide excellent customer service for internal and external guests 
• Perform any reasonable request by management that supports the department's mission and goal

• Strong organizational skills to manage multiple duties in a fast-paced work environment
• Preferred Japanese and/or Korean speaking
• Previous phone experience or Call Center experience
• Able to provide professional customer service over the phone
• Moderate proficiency with Microsoft Word, Excel, Outlook and experience using 10-key keypad
• Moderate skills with working with multiple programs and screens simultaneously

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Job Tags

Similar Jobs