Job Description

Your Impact at Lowe's

As a Customer Service Associate, your exceptional customer service skills and genuine care for people will help create a welcoming shopping experience. This role is perfect for those passionate about engaging with customers and assisting them in overcoming home improvement challenges.

How We Support You

Lowe's is committed to your growth, offering benefits that extend beyond competitive pay and flexible schedules:

• Prioritize your well-being with several top-tier health insurance options.
• Take advantage of educational opportunities through our tuition assistance program.
• Secure your financial future with a company-matching 401(k) and an optional Employee Stock Purchase Program.
• Enjoy extra savings with a 10% Associate Discount.
• Acquire new trade skills with our Track to the Trades program.

Your Day at Lowe's

As a Customer Service Associate, you will greet customers and assist them in locating the right merchandise for their home improvement projects. Your day will include listening to customer inquiries, helping them select products, occasionally loading merchandise, and ensuring customer satisfaction.

You will primarily engage with customers, but daily tasks may vary by department.

Customer Service Associates may work in several departments, including Appliances, Cabinets, Flooring, Live Nursery, Plumbing, Electrical, and more, depending on the store's hiring needs.

Key Responsibilities

• Welcome customers warmly while providing friendly and professional service.
• Assist customers in finding and handling merchandise.
• Restock shelves by refilling empty areas with merchandise.
• Process customer orders accurately to ensure timely deliveries.
• Cross-train in various store areas to enhance customer service.
• Prepare department merchandise based on customer needs (e.g., tint paint, cut woods).
• Guide customers through their shopping experience and the checkout process.
• Perform additional duties as assigned.

Minimum Qualifications

• 6 months of experience using a computer for information management.
• 6 months of experience with retail technology, such as smartphones and tablets.
• Basic reading, writing, and arithmetic skills.
• Able to perform tasks that may require standing or sitting for extended periods.
• Capable of lifting up to 25lbs unassisted or over 25lbs with accommodation.

Preferred Qualifications

• 6 months of retail or customer service experience.
• Bi-lingual skills are a plus.
• Certification in a trade related to the department.

Lowe's values diversity and strongly encourages bilingual, military, and veteran applicants to join our team.

Travel Requirements

This position does not require regular travel, but occasional trips for meetings or training may be necessary.

Working Conditions

Work conditions may vary, with potential exposure to both indoor and outdoor environments, including extreme temperatures and varying weather. Lifting practices may differ according to the role, and associates must adhere to guidelines for safe lifting.

About Lowe's

Lowe's Companies, Inc. is a leading home improvement company, serving millions of customers weekly and operating over 1,700 stores. We are committed to bettering our communities, developing housing solutions, and assisting in disaster relief. For more information, visit Lowes.com.

Pay Range: $21.10 - $21.60 per hour, with starting rates varying based on position, location, education, training, and experience.

Associate Benefits

• Enjoy a range of benefits, including health, vision, and dental insurance, paid vacation, and tuition assistance.
• Take advantage of life and disability insurance, flexible spending, and health savings accounts.
• Participate in a 401(k) plan with company matching.
• Access employee assistance programs and education support.
• Receive discounts as a Lowe's Associate.

Lowe's is an equal opportunity employer and adheres to all personnel practices without discrimination.

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