Job Description

Part Time Intermittent ID Card Specialist, Navy ICA; Philadelphia, PA

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

Responsibilities include:

• Serving as ID Card/Common Access Card (CAC) customer service specialist
• Delivering ID Card services to military personnel, retirees, and contractors
• Performing as a Verifying Official (VO) on DEERS/RAPIDS terminal
• Verifying the identity and eligibility of authorized DoD beneficiaries
• Issues and controls Armed Forces identification and privilege cards
• Operating and maintaining RAPIDS workstations
• Accomplishing DEERS enrollment and updates
• Maintaining RAPIDS equipment
• Performing User Maintenance on RAPIDS equipment

Other Job Requirements:

High School diploma or equivalent. 1+ years' experience in a Customer Service environment. HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point. Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems. Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information:

Title: Part Time Intermittent ID Card Specialist, Navy ICA; Philadelphia, PA

Grade: WDN_ICA_PAII

Education - Required: High School

Education - Preferred: Not specified

License and Certifications - Required: Not specified

License and Certifications - Preferred: Not specified

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

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