Job Description

Insurance/Collections Coordinator

Location - Pine Street Dental

Address - 138 Pine Street, Kingston NY 12401

Part-Time - Monday through Friday 9am - 1pm

Salary - $30/hr

Experience working on dental insurance and collections preferred.

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our full time insurance coordinators:

• Health benefits
• 401K with employer match
• Sick days, paid holidays, PTO

As an insurance/collections coordinator, you will be providing essential administrative support to the office including but not limited to:

• Collecting on outstanding balances from patients by monitoring the 30-60-90 aging report; works in collaboration with the practice administrator, the finance department and other staff to contact patients for payment.
• Collecting on outstanding balances from insurance carriers.
• Collaborating with the practice administrator to send billing statements to patients on a monthly basis.
• Interacting with patients effectively on billing issues, checking credit and setting up payment plans, and processing refunds to patients as necessary.
• Applies insurance payments for dental work performed to patient ledger.
• Verifies patient insurance benefits prior to dental work being performed; accurately communicates to front desk staff, billing, and patients regarding patient insurance coverage.
• Creates and maintains accurate and up-to-date insurance profiles for each patient indicating the financial responsibility of the patient and the financial responsibility of the insurance company.
• Follows up on unpaid claims with insurance carriers to collect on balances for dental work owed by the carrier.
• Serves as a liaison between insurance carriers, staff, and patients to resolve any disputes/concerns and maintains a positive working relationship; corrects and resubmits claim upon carrier denial.
• Interacts effectively with patients as needed on patient billing questions.
• Works with insurance carriers and others to ensure dentists attain and maintain proper practice credentials.

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