Remote Customer Service Representative Job at Call Center Haven, Austin, TX

Q2wyeklMVUYxT2hnOUpMeVNNY21HRlp2VHc9PQ==
  • Call Center Haven
  • Austin, TX

Job Description

Job Description:


We are seeking motivated and experienced individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely.

Key Responsibilities:
  1. Answering incoming calls from customers and providing assistance or information as needed.
  2. Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments.
  3. Handling customer complaints or escalations professionally and resolving issues in a timely manner.
  4. Maintaining accurate records of all interactions with customers in our CRM system.
  5. Adhering to company policies and procedures regarding call handling and customer interactions.
  6. Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics.
Requirements:
  1. Proven experience in a call center or similar high volume environments.
  2. Excellent verbal and written communication skills.
  3. Ability to multitask, prioritize, and manage time effectively.
  4. Proficiency in using CRM software and other relevant computer applications.
  5. High school diploma or equivalent; additional certification or training in customer service is a plus.
  6. Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work.
  7. Must be a self-starter and able to work independently with minimal supervision.
Benefits:
  1. Flexible work schedule as an independent contractor.
  2. Competitive compensation based on performance and call volume.
  3. Opportunity to work from home and avoid commuting.
  4. Ongoing training and support to enhance your skills and performance.
  5. Ability to choose and select your own schedule per week

How to Apply:

If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you!

Working Place:

Austin, Texas, United States

Salary package :

$ 9.00 - 19.00 (US Dollar)

Package Details :

Job Tags

Remote work, Flexible hours,

Similar Jobs

Disability Solutions

Summer 2026 Intern, Stress Testing- Research, Modeling, and Analysis- Division of Supervision & Regulation Job at Disability Solutions

 ...Minimum Education Enrolled in an undergraduate or graduate degree program at an accredited...  .... Interns receive a syllabus or research project plan outlining their projects and...  ...finance. We also support the Program by doing policy work, such as developing economic and... 

Okta

Technical Consultant, Okta Job at Okta

Okta is The Worlds Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core... 

Flowco Production Solutions

Data Entry Clerk Job at Flowco Production Solutions

 ...manufactured gas lift and plunger lift technologies and delivering unrivaled customer support wherever and whenever you need it. Data Entry Clerk Job summary: Data Entry Clerk is responsible for inputting a high volume of data from multiple sources into a... 

Residential Home Health and Hospice

Hospice Certified Nursing Assistant, CNA Job at Residential Home Health and Hospice

 ...extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our Hospice Certified Nursing Assistants collaborate to provide management and delivery of patient care plans. With our 20-year track record, Residential is a... 

TRC Talent Solutions

Executive Assistant ( {{city}}) Job at TRC Talent Solutions

 ...join a family-oriented company with a collaborative culture, excellent benefits, and a conveniently located office surrounded by great...  ...bookkeeping QuickBooks experience preferred Proficiency in Microsoft Excel and strong organizational skills Ability to manage...