Join to apply for the Reservations & Revenue Manager role at Balboa Bay Club 4 days ago Be among the first 25 applicants Join to apply for the Reservations & Revenue Manager role at Balboa Bay Club Get AI-powered advice on this job and more exclusive features. Position Summary Oversees both Reservations operations and Revenue strategy, ensuring accurate handling of guest bookings, team performance, and optimization of hotel revenue. Analyzes performance data, supports pricing decisions, and collaborates across departments to maximize financial results and guest satisfaction. Position Summary Oversees both Reservations operations and Revenue strategy, ensuring accurate handling of guest bookings, team performance, and optimization of hotel revenue. Analyzes performance data, supports pricing decisions, and collaborates across departments to maximize financial results and guest satisfaction. Primary Responsibilities Reservations Operations & Guest Experience Supervise the Reservations team (on-site and third-party) to ensure Forbes-level service standards and maximized conversion. Monitor and audit reservation calls, checklists, payments, and policies for compliance and quality control. Act as point of contact for VIPs and extended-stay guests (31+ days), including rate negotiation, contract management, and tailored service. Oversee all internal and external booking channels, ensuring data accuracy, rate parity, and guest experience continuity. Lead ongoing training, performance development, and recognition for the Reservations team. Oversee CRM accuracy for confirmations, rate policies, and cancellation guidelines. Revenue Strategy & Analysis Assist in daily, weekly, and monthly forecasting of demand and revenue by analyzing pickup trends, booking pace, segmentation, and historical data. Monitor and manage pricing strategies across all channels, ensuring alignment with company philosophy and market dynamics. Optimize room inventory to maximize revenue and minimize displacement. Participate in the development of budgets, business plans, and long-term strategic revenue initiatives. Evaluate competitive market share (STR) and identify opportunities to improve RevPAR and overall performance. Assist with the development and implementation of promotions and packages in collaboration with marketing and e-commerce teams. Maintain and enhance OTA relationships; manage commission reconciliation and online distribution strategies. Build and load rate plans in PMS and CRS systems under the guidance of the Director of Revenue. Support Commercial Strategy team with analytical reports for specific business segments, demand trends, and booking channels. Reporting & Communication Prepare and present reporting including: Daily pickup and pace reports Daily revenue adjustments Supplemental revenue capture (no-show, early departure, etc.) Weekly RevMax analysis STR data and market share trends Monthly Navis/Revinate performance reports Represent the Reservations team in weekly Revenue Strategy meetings, offering insight and frontline feedback. Participate in meetings with OTA and technology partners alongside the Director of Revenue. Essential Functions Provide prompt, friendly, and informed guest service via phone, email, and CRM systems. Ensure accuracy of rooming lists, confirmations, payment processing, and special requests. Maintain active communication with Sales, Finance, Front Office, and third-party call centers. Drive ancillary revenue (F&B, spa, events) through proactive conversion and upsell programs. Attend strategy meetings; contribute Reservations insights and action plans. Support operational coverage as needed, including weekends and holidays. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Hospitality Referrals increase your chances of interviewing at Balboa Bay Club by 2x Get notified about new Reservations Revenue Manager jobs in Newport Beach, CA . Newport Beach, CA $68,640.00-$71,000.00 4 days ago Orange County, CA $90,000.00-$110,000.00 3 days ago Orange County, CA $174,400.00-$239,800.00 5 days ago Newport Beach, CA $80,000.00-$105,000.00 3 weeks ago Customer Tech - Salesforce Solution Architect Revenue Cloud - Manager - Tech Cons - Open Location Irvine, CA $139,100.00-$254,900.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Balboa Bay Club
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