Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
Restaurant Manager As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value... ...years of age1 year managerial experience requiredPrevious fast food/quick service restaurant experience requiredTop-notch customer...
...risk management, OSHA and MSDS \n ~ Proficiency with HVAC, plumbing, electrical trades and appliance repair \n ~ Basic carpentry, drywall and painting skills \n ~ Exposure to complex mechanical systems such as central plant, split systems, boilers and chillers...
...guidelines by safely picking up moving placing and positioning merchandise pallets Completes work assignments and priorities by using... ...to company policy and procedures ensuring Merchandising Associates pick orders within acceptable timeframe and are staged properly...
...Job Description Job Description Job Description Do you like money in your pocket? Domion's Pizza drivers are paid cash nightly, which includes; tips and mileage reimbursement. All together you can earn $10-$15 an hour! Our driver position is an excellent start...
PC Technician needs One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp... ..., and corporate standard software. Oversees the building and maintenance of corporate computer images for laptops and...