Job Description

Toptier Impact, a leading direct marketing firm based in Chicago, is hiring a Sales Enrollment Agent for our telecommunications and technology campaign. This entry-level role is ideal for motivated, detail-oriented individuals eager to start a rewarding career. You'll engage directly with customers, guiding them through a clear, accurate, and positive enrollment process for essential communication and entertainment services.

As a Sales Enrollment Agent, you’ll be responsible for engaging customers and guiding them through the full enrollment process for essential communication and entertainment services. Sales Enrollment Agents play a vital role in identifying customer needs, offering customized solutions, and ensuring accurate, efficient service activation. 

What You'll Be Doing As A Sales Enrollment Agent:

• Engage directly with residential customers in assigned areas to promote and enroll them in telecommunications services
• Conduct personalized consultations to assess customer needs and recommend internet, wireless, voice, and entertainment solutions
• Deliver engaging presentations that communicate service features, benefits, and value propositions
• Oversee the full sales and enrollment process, including gathering customer information, completing applications, and obtaining signatures
• Ensure all transactions and data entries are accurate, complete, and compliant with company policies and telecom regulations
• Respond to customer inquiries and objections professionally, providing clear and helpful guidance throughout the process
• Perform initial account setup and assist with service activation as part of the enrollment workflow
• Maintain detailed, confidential records of customer interactions, enrollments, and sales activity using CRM tools
• Consistently meet or exceed individual sales targets while ensuring enrollment accuracy and customer satisfaction

What We're Looking For In A Sales Enrollment Agent:

• High School Diploma or GED required; some college coursework or a degree in Business, Sales, or a related field is a strong plus
• 0–2 years of experience in direct sales, retail, customer service, or other client-facing roles involving sales and administrative tasks; full training provided
• Outstanding verbal communication skills with the ability to engage a diverse range of customers clearly, persuasively, and empathetically
• Strong attention to detail and organizational skills to ensure accurate data entry and efficient process execution
• Demonstrated active listening and a proactive problem-solving mindset focused on closing sales and completing enrollments flawlessly
• Results-driven and compliance-focused, with a strong work ethic and commitment to accuracy
• Comfortable using tablets, smartphones, and other digital tools; open to learning CRM and enrollment platforms
  
  

Qualities That Set You Apart As A Sales Enrollment Agent:

• You're a natural closer who also prides yourself on perfect execution and attention to detail
• You possess an infectious enthusiasm for connecting people with great services
• You thrive in direct, face-to-face interactions, building trust and rapport quickly
• You're meticulous in ensuring every form is filled out correctly and every detail is spot on
• You're driven by both achieving sales goals and seeing a seamless customer journey from start to finish
• You're resilient, learning from every interaction and continuously refining your dual sales and enrollment approach
• You are passionate about making technology accessible and easy for everyone

Your earning potential is directly tied to your performance, with no limits placed on commissions. Compensation estimates are based on what typical annual commission compensation is earned in the role.

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