Job Description
Position Summary:
The Restaurant General Manager (RGM) provides overall leadership and direct supervision for operations of an individual Taco Bell Unit. They are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands on operational work as necessary to train employees, respond to guest service needs, or otherwise role model appropriate skills and behaviors in their restaurant.
Duties and Responsibilities:
• Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels.
• Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality.
• Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements.
• Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals.
• Performs the hiring process for a new crew member, shift leaders, and assistant general managers.
• Coaches and councils, all crew members and managers and are responsible for training and developing their team to expected certification and performance levels.
• Maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations.
• Ensures compliance with all local, state, and federal laws pertaining to employment.
• Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed.
• Ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and your area coach.
• Ensures excellent levels of guest service on all shifts and properly handles guests’ complaints to facilitate repeat business.
• Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings.
Knowledge and Skill Requirements:
• Must be at least 18 years old or older.
• Strong preference for an internal promote from the AGM position who has completed all required learning zone training and certiications.
• High school diploma or GED is required, Undergraduate degree preferred
• Possess a minimum of 6 months in a supervisory role, preferably in a service-related business.
• Legal right to work in the United States.
• Have open availability and the ability to work lexible hours and all shifts as needed.
• Excellent oral and written communication skills.
• Strong planning, organizing, and follow-up skills.
• Excellent decision making and conlict resolution skills.
• Must enjoy working in a fast-paced environment and be lexible enough to deal with rapid change.
• Desire to develop their team and actively continue their own development.
• Must be able to manage time effectively and efficiently and reach objectives within specialized timeframes.
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