SUMMARY
The Telecom Specialist will oversee global telecom operations for First Brands Group (FBG) and its entities. This role is dedicated to managing telecom systems, optimizing processes, and ensuring cost-effective and efficient communication solutions across all global locations.
Position Description/Responsibilities:
Manage Telecom Operations: Oversee global telecom systems for N.A. and APAC, including call centers, cellular contracts, and ISP services for over 9,000+ endpoints, 14,000+ users, and 90+ locations in 40+ countries.
Optimize Telecom Processes: Continuously develop and improve telecom processes, including automation and system enhancements.
Vendor Management: Serve as the main point of contact with telecom vendors for procurement, cost savings, and service management.
Cost Management: Analyze telecom expenses, implement cost-saving measures, and report on savings and improvements.
Compliance and Security: Ensure compliance with internal telecom policies and external regulations. Manage security aspects related to telecom services.
Support Transition Projects: Lead and support telecom transition projects, including the rollout of new systems or providers.
Reporting: Prepare and present monthly telecom system analysis to the management team, including performance metrics and cost reports.
User Training: Train end users on telecom systems and security best practices.
Incident Management: Collaborate with IT and other teams to resolve telecom-related issues and escalate as necessary.
Documentation: Maintain accurate documentation of telecom processes, contracts, and service agreements.
Asset Management: Oversee telecom equipment and inventory management.
Process Improvement: Analyze and enhance current telecom processes to improve efficiency and effectiveness.
Project Management: Manage telecom-related projects, including new deployments and system upgrades.
Perform other related tasks as assigned by the manager.
Qualifications/Requirements:
University Degree: Relevant field preferred.
Experience: 6+ years in global telecom management and support preferred, including 4+ years of experience in technical support.
Position requires skills in the following areas as appropriate:
Strong understanding of global telecom operations and vendor management.
Ability to analyze telecom expenses and implement cost-saving measures.
Experience in process improvement and automation in telecom systems.
Proficiency in preparing and presenting performance reports.
Knowledge of compliance and security in telecom services.
Excellent communication skills in English; bilingual preferred.
Strong project management skills and the ability to handle multiple tasks simultaneously.
Familiarity with telecom systems, equipment, and software.
Experience with Office 365, SharePoint, and helpdesk ticketing systems.
Understanding of ITIL-based Incident/Change/Problem management.
Ability to work independently and maintain confidentiality.
Vendor management experience
Travel up to 80% may be required for acquisitions and projects.
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