Job Description

Description

PURPOSE OF POSITION:

The Housing Navigator plays a key role in supporting clients in Crittenton's Transitional Housing Placement- Non-Minor Dependents (THP-NMD) and THP-Plus programs by securing and maintaining safe, stable housing. This position supports increased census, client housing retention, and long-term stability by bridging relationships between youth, landlords, property managers, and housing authorities. The Housing Navigator ensures that clients are matched with appropriate housing resources and provides ongoing, trauma-informed support to help youth build self-sufficiency and thrive in independent living.

DESCRIPTION OF DUTIES:

• Verify property ownership, conduct unit inspections, and coordinate the submission of move-in documentation.
• Attend lease signings and housing interviews to support participants and ensure lease terms are clearly understood.
• Provide housing-related case management and individualized support to promote stability and self-sufficiency.
• Conduct weekly check-ins with unhoused participants and monthly home visits for housed clients.
• Educate participants on tenant rights, lease obligations, and maintaining positive landlord relationships.
• Build and maintain a network of landlords, property managers, and housing partners.
• Advocate for youth with housing barriers (e.g., credit issues, evictions) and identify housing opportunities that accommodate their needs.
• Serve as liaison between landlords, youth, and case managers to resolve conflicts and promote housing retention.
• Connect participants to resources and community agencies for housing-related concerns.
• Maintain accurate and timely documentation in HMIS and other program-required systems.
• Complete annual recertifications and eligibility reassessments as required by program contracts.
• Track housing availability, placement outcomes, and subsidy utilization to ensure contract compliance.
• Work collaboratively with THP case managers, program leadership, finance, and housing funders.
• Participate in interdisciplinary meetings, supervision, and training to support best practices.
• Represent Crittenton in housing-related meetings and external housing authority discussions as needed.
• Support data collection and outcome reporting for grant and contract requirements.
• All other duties as assigned.

Pay Range

$22-$26 per hour

Requirements

EDUCATION / EXPERIENCE REQUIRED:

• Bachelor's degree in social work, psychology, or a related healthcare field preferred; relevant work experience in homelessness or housing services may be considered in lieu of a degree.
• Minimum of two (2) years experience in housing navigation, property management, case management, or related field.
• Knowledge of federal, state, and local fair housing laws and tenant rights.
• Experience working with transitional-aged youth (TAY), including those with histories of homelessness, child welfare involvement, or mental health needs.
• Bilingual skills (English/Spanish fluency), a plus.

COMPUTER / OFFICE SKILLS REQUIRED:

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with HMIS or equivalent case management/housing database systems.
• Ability to document client contact and upload supporting documentation accurately and timely.

PHYSICAL SKILLS REQUIRED:

• Ability to travel frequently within Los Angeles County and Orange County and conduct field-based visits, including transporting clients and attending lease signings.
• Ability to navigate apartment buildings, housing units, and attend in-person property inspections and home visits.

CLEARANCES REQUIRED:

• Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background checks.
• Must possess and maintain a valid, unrestricted California driver's license and current vehicle insurance.

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