Job Description

Job Title: Training Coordinator

Location: Vacaville, CA, 95688

Duration: 6+ Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: $30.00 to $35.00/Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a leading biotechnology company that combines technological insight with world-class manufacturing, scientific expertise, and process excellence and helps their customers to deliver new and innovative medicines that help treat a wide range of diseases. Our client specializes in pharmaceutical ingredients, Bioscience, Biopharmaceuticals, Custom manufacturing, Biotechnology, Life science ingredients, Nutrition, Microbial Control, Agriculture, Materials Science, Personal Care, and cell and gene therapy.

Job Description:

• The primary responsibilities of the Training Specialist assist with learning plan management and be responsible for processing requests and running standard reports in the learning management system Cornerstone.
• This role will interact with internal business clients and learning team members on adding/removing assignments, adding/removing observers, modifying curriculum and learning objects and running reports and supporting learner inquiries.
• Provide initial point of contact for requests. Handle basic inquiries and troubleshooting for simple issues.
• Resolve simple issues as needed. Escalate mid-complex issues to a higher level for remediation
• Execute Cornerstone transactions via Cornerstone Admin role and Reporting 2.0
• Perform routine file management of GMP training records to ensure records are stored according to document management standards
• Process routine data entry of GMP training records and requests to ensure records are processed in a timely manner according to training record procedures and good documentation practices
• Assess and apply the training and curriculum standards to requests
• Provide support to learners conducting initial and continuing web-based training by answering navigation and logistically questions
• Managing/interpreting complex spreadsheets and high volumes of data
• Solving problems based on pain points creatively and strategically based on standards and procedures
• Facilitate training
• Other responsibilities as assigned based on business need

Required Skills

• AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering
• Or 6 years working in a customer service environment
• Or a combination of college coursework and related work experience
• Proficient with Microsoft Word, Excel, and PowerPoint software
• Excellent attention to detail and ability to verify own work for accuracy
• Excellent verbal and written communication skills
• Team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization.
• Ability to identify and remediate problems before they become critical and escalate when appropriate
• Strong analytical skills
• Demonstrated ability to influence change with customer groups and colleagues, a plus.
• Familiarity with continuous improvement and problem-solving processes and tools is a plus

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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