Job Description

Training Coordinator at University Health summary:

The Training Coordinator in Patient Access collaborates with leadership and the Training Manager to develop and implement comprehensive training programs for staff. This role involves coordinating and documenting training activities, ensuring timely and accurate delivery, and managing the Quality Assurance program. The position supports employee development and contributes to achieving University Health’s Revenue Cycle goals.

POSITION SUMMARY/RESPONSIBILITIES

The primary focus of the Training Coordinator in Patient Access is to collaborate closely with Patient Access leadership and the Training Manager to help build a strong training program for all Patient Access staff. As a Training Coordinator, you will work closely with the Training Manager to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of University Health’s Revenue Cycle. Your responsibilities will include coordinating and documenting all training for Patient Access staff, working closely with the Patient Access Training Manager to ensure training is delivered timely and accurately, coordinating the Quality Assurance (QA) program for the Patient Access staff.

As a Training Coordinator in Patient Access, you will play a vital role in driving employee growth and ensuring the achievement of our Revenue Cycle goals.

EDUCATION/EXPERIENCE

1. BS degree in education, Business, or related field required;

2. Minimum of three (3) years’ experience managing Patient Access functions and workflows in lieu of a Bachelor's degree

3. Minimum two (2) years’ experience as a Patient Access Trainer highly desired

4. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

5. Excellent communication and leadership skills

6. Ability to plan, multitask and manage time effectively

7. Strong writing and record-keeping ability for reports and training manuals

8. Good computer and database skills

9. Flexible working hours when necessary

Keywords:

Training Coordinator, Patient Access, Employee Training, Training Program Development, Quality Assurance, Healthcare Training, Revenue Cycle, Staff Development, Communication Skills, Training Documentation

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