Job Description
Salary: $24.35 - $31.37 Hourly
Location : Cudahy, WI
Job Type: Full-Time
Job Number: 00100
Department: Public Works
Division: Water Utility
Opening Date: 11/05/2025
Closing Date: Continuous
Summary Department: Water Utility
Exempt: No
Reports To: Water Utility Manager and Director of Office Services
The Utility Administrative Assistant supports the financial, administrative, and customer service functions associated with billing operations for the Cudahy Water Utility. Under the direction of the Water Utility Manager (operations & policy direction) and the Director of Office Services (financial oversight), this position is responsible for ensuring accurate billing, effective communication with customers, and compliance with requirements of regulatory bodies such as the Public Service Commission (PSC), Department of Natural Resources (DNR), Environmental Protection Agency (EPA), Milwaukee Metropolitan Sewerage District (MMSD), and others.
Age 18 years of age or older.
Work Hours Full - time 40 hours per week Monday through Friday. Generally, 7:30 a.m. to 4:30 p.m.
Benefits Wisconsin Retirement Fund, health, dental, vision, life and disability insurance, sick, holiday and vacation days. This is a non-union, non-exempt position. Wages are determined by the Common Council on an annual basis based on performance and skill.
Essential Duties and Responsibilities The following duties are normal for this position. These are not intended to be all-inclusive. Other duties may be assigned as required.
Billing Operations - Prepare and process all monthly water and utility bills.
- Issue past due notices and manage delinquent accounts.
- Implement payment plans with customers as required.
Customer Service - Respond to inquiries regarding bills and utility services via phone, email, and in-person.
- Resolve customer complaints and provide detailed service explanations.
- Serve as frontline backup for other City Departments as required (Inspection, Public Works office, etc.)
Financial Management - Assist in preparing financial reports and statements for audits.
- Support budget monitoring and provide financial data to the Water Utility Manager and Director of Office Services.
- Coordinate with external auditors for financial reviews and compliance checks.
Administrative Support - Maintain accurate records of customer accounts and billing information.
- Coordinate field and water plant operations with staff as needed.
- Assist with preparation of utility-related documents, reports, and submissions to regulatory bodies.
- Manage inventory and requisition supplies as necessary.
Regulatory Compliance - Ensure adherence to state and federal regulations governing utility billing and service provision.
- Prepare and submit required reports to regulatory agencies.
System Management - Operate and troubleshoot billing software and other related computer systems.
- Implement updates and improvements as needed in coordination with IT.
Qualifications Experience - Experience in billing or customer service preferred, but not required.
Education and Certifications - High School Diploma required.
- Certificate(s), associate or bachelor's degree in bookkeeping, accounting, business or public administration or closely related field preferred but not required.
- Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.
Knowledge, Skills and Abilities - Proficient in Microsoft Office suite of software.
- Excellent communication skills, both written and verbal.
Physical Demands & Working Conditions - Predominantly indoor office environment.
- Occasionally required to lift and carry up to 20 pounds.
- Normal office equipment usage such as computer, scanner, and telephone.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment Used Calculator, copy machine, PC, fax machine, printing equipment, multi-line telephone and postage machine.
LIFE: CITY PAYS PREMIUM FOR BASIC LIFE COVERAGE ON EMPLOYEE
HOLIDAY: EMPLOYEES OF THE CITY OF CUDAHY RECEIVE 10 PAID HOLIDAYS ANNUALLY
PERSONAL DAYS: AFTER ONE YEAR OF EMPLOYMENT - EMPLOYEE WILL RECEIVE THREE PERSONAL DAYS EACH YEAR
SICK LEAVE: ELIGIBILITY FOR SICK LEAVE BEGINS AFTER SUCCESSFUL COMPLETION OF THE PERFORMANCE PERIOD OF EMPLOYMENT WITH THE CITY.
NEW EMPLOYEES CONTINUE TO EARN 8 HOURS PER MONTH DURING THEIR FIRST 4 YEARS OF SERVICES.
MEDICAL: CITY CURRENTLY PAYS THE PREMIUM FOR A MEDICAL BENEFIT PLAN FOR EMPLOYEES AND THEIR FAMILIES UP TO THE MAXIMUM ALLOWABLE BY LAW
AFTER 4TH YEAR, SICK LEAVE EARNED IS 4 HOURS PER MONTH TO A MAXIMUM OF 360 HOURS
VACATION: AFTER ONE FULL YEAR OF SUCCESFUL EMPLOYMENT -
EMPLOYEE SHALL EARN:
2 WEEKS VACATION AFTER 1 YEAR
3 WEEKS VACATION AFTER 7 YEARS
4 WEEKS VACATION AFTER 15 YEARS
5 WEEKS VACATION AFTER 23 YEARS
PENSION: EMPLOYEES ARE COVERED UNDER THE STATE OF WISCONSIN RETIREMENT SYSTEM
01
Do you have experience working with the following programs (choose all that apply):
- Microsoft Word
- Excel
- Publisher
- Power Point
- Access
- Adobe Acrobat
02
Describe classes, degrees or certifications you have received outside of high school that would qualify you for this position.
03
What motivated you to apply for this position?
04
Have you ever been dismissed or asked to resign from any employment?
05
If you answered 'yes' to the dismissed or asked to resign question, please state the details. If you answered 'no', please type 'N/A".
06
After reviewing the job description, specifically, what skills/experience do you bring to this position?
07
Identify the top 3 job responsibilities (from the job description) that you feel you would need additional support and training to be successful.
08
Do you object to the City contacting any of the employers or references listed in your online application?
09
Are you fluent in any language, other than English, that may aid some of our non-English speaking customers? If so, please list.
Required Question
Job Tags
Hourly pay, Full time, Work at office, Monday to Friday,