Job Description

About The Company

Yummy Extensions/KOSA Professionals is a luxury hair and beauty brand offering an array of only the best authentic natural human hair extensions. With over 10 years of experience in the raw hair industry, our quality and texture are superior and incomparable. Recognized by leading press sources such as  Allure and  Essence magazines, Yummy Extensions is considered one of the leading hair extension brands today, receiving praise for its powerful branding, superior customer service, and finest quality hair available in today’s market.

Position Summary

The Beauty Advisor is an integral part of our retail sales team. You will be interfacing with customers both in-person, over the phone, and by email. As a Beauty Advisor, you will ensure our customers have an exceptional in-store experience through sales generation and store functionality.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Be in accordance with required availability during the company blackout period between October - January
• Ability to work at our retail location during store hours Monday-Saturday
• Upsell and cross-sell with the intent to exceed store sales goals
• Portray a positive company image and engaging in professional and friendly communications with customers both in-person and online
• Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
• Assist in developing content for social media including photos and videos
• Educate customers about our YUMMY hair extensions, KOSA styling tools, as well as all store sales and/or promotions
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Resolve customer problems with efficiency within scope of position
• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customer
• Serve as the cashier and being primarily responsible for answering telephones, handling cashier transactions, stocking shelves, and performing other clerical duties
• Establish and maintain customer profiles and preparing claim forms as instructed by manager
• Cold-calling or calling customers for company-based reviews
• Perform and maintain daily/weekly inventory count and inform the manager of stocking needs
• Support cleanliness and maintenance of the physical store to create a safe and comfortable shopping experience
• Perform other duties as assigned such as hair washing, preparation, packaging, etc.
• Meet KPIs (Key Performance Indicators) and Sales goals
• Perform other duties as assigned by management

Basic Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent combination of education and experience required
• 1-3+ years of retail sales experience required
• Must meet retail store dress code as defined in the employee handbook required
• Ability to accurately serve as a cashier, including processing credit cards, calculating change, and other basic math skills
• Stylish, savvy, and good sense of current trends
• Beauty industry experience highly preferred
• Cosmetologist license is a plus
• Comfortable participating in and having your photo and/or video taken for social media and other marketing purposes
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Ability to work in a team environment and take direction from management and supervisors
• Ability to read and interpret documents such as procedure manuals, work instructions, and software manuals; ability to write routine reports and correspondence

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Yummy Extensions is committed to a diverse and inclusive workplace. Yummy Extensions is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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